What is your Returns Policy?

We want you to be delighted with your purchase but if you are not you can return any item within 7 days of receipt as long as it is unused and in its original packaging. We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges. You have a right to cancel your order within 7 days of receiving your purchase. This 7 day period begins the day after you receive the items from us. Please notify us in writing within 7 days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a full refund excluding any delivery charge. Please provide proof of purchase when returning an item. A refund will be offered regardless if the goods are faulty. Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are mattresses, duvets and pillows if the sealed packaging has been opened, toiletries or beauty products if the seals have been broken, swimwear if the protective gusset strip has been removed, underwear, and earrings. In addition we are unable to offer a refund or exchange on items that have been subjected to cigarette fumes or damaged by make-up. How do I return something? You can return an item to our store as long as you have your receipt or delivery note. Alternatively you can send your return by post to the following address Make sure your items are securely wrapped and send your return to: Returns Department Spotted 62 High Street Steyning West Sussex BN44 3RD Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.

What if the item is faulty?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. Please take extra care to read any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Please provide proof of purchase when returning an item.

How do I arrange an exchange?

If the product you require is still available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you. Please provide proof of purchase when exchanging an item. If you are unable to provide proof of purchase, an exchange or gift voucher to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

Can I return an item to store?

You can return an item to our store as long as you have your receipt or delivery note. Please provide proof of purchase when returning an item.

Can I return an item I bought in store by post?

Yes, just make sure you enclose your original receipt and your name, address, a daytime telephone number and email address in case we need to contact you.

Can I return an item I received as a gift?

An item that was received as a gift can be returned for an exchange or gift vouchers. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased.